LegalPrivacy Policy
How we handle information you provide when you use our website and services.
About this policy
This Privacy Policy explains how Deaf Shark Coffee collects, uses, shares, and protects information when you visit this website, create an account, contact us, join our mailing list, apply for a job, or follow a link to place an online order. It applies to information handled through this website. A third-party ordering service may apply its own privacy policy when you use its website or checkout.
Information we collect
Depending on how you use the website, we may collect:
- Account information, such as your name, email address, optional phone number and birthday month and day, login credentials, account identifier, account preferences, and records of your acceptance of our Terms and Privacy Policy.
- Information from Google sign-in, such as the name, email address, profile information, and identifier Google makes available with your permission. We do not receive your Google password.
- Messages and subscriptions, including the name, email address, phone number, message, and marketing preferences you submit through contact or newsletter forms.
- Employment information, including your contact information, availability, work-related answers, résumé, and any other information you include with an application.
- Website and device information, such as IP address, browser and device type, pages requested, referring page, timestamps, security events, and cookie or session information needed to operate and protect the website.
- Order-related information, if an account feature or approved integration makes it available to us, such as order items, pickup information, order status, and an identifier linking the order to your account.
Online ordering and payment are completed through a third-party ordering service. This website does not receive or store your full payment card number. The ordering service may provide us with limited transaction details needed to prepare, fulfill, support, or reconcile an order.
How we use information
We may use information to:
- Operate, maintain, secure, and improve the website and customer experience.
- Provide account features and authenticate users.
- Respond to questions, requests, and customer-service issues.
- Support and fulfill online pickup orders when order data is available to us.
- Send requested service messages and, with your consent, marketing messages.
- Review employment applications and communicate with applicants.
- Administer loyalty benefits if a loyalty program is offered.
- Detect fraud, spam, abuse, security incidents, and violations of our terms.
- Comply with legal, tax, accounting, and operational obligations.
Cookies and similar technology
We may use cookies, local storage, and similar technology that are necessary for sign-in, security, preferences, cart or session functions, and basic site operation. If we later use optional analytics or advertising technology, we will provide any notice or choices required by applicable law. You can control cookies through your browser, although disabling necessary storage may prevent parts of the website from working correctly.
When we share information
We do not sell personal information for money. We may share information with vendors that help us provide services, such as website hosting, databases, security and bot prevention, authentication, file storage, email delivery, communications, analytics if enabled, and online ordering and payment. These providers may process information under their own terms and privacy policies.
We may also share information when reasonably necessary to comply with law, respond to lawful requests, protect customers or the business, investigate fraud or abuse, enforce agreements, or complete a merger, financing, sale, or transfer of business assets. We do not share employment applications with unrelated parties for their own marketing purposes.
Email and marketing choices
If you join our mailing list, we may send news, promotions, and shop updates. You can unsubscribe through the link in a marketing email or contact us. We may still send non-promotional messages that are necessary for an account, request, or order.
Data retention
We keep information only for as long as reasonably necessary for the purposes described in this policy, including customer service, security, legal, tax, accounting, employment, and dispute-resolution needs. Retention can vary by record type. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it. Information retained in backups may remain until those backups are overwritten in the ordinary course.
Security
We use reasonable administrative, technical, and organizational measures intended to protect information. No website, network, or storage system is completely secure, and we cannot guarantee that information will never be accessed, lost, or disclosed without authorization. Keep your password confidential and contact us if you suspect unauthorized use of your account.
Your choices and requests
You may ask to access, correct, or delete personal information associated with you, or close an account, by contacting us. We may need to verify your identity before completing a request. Some information may be retained where permitted or required for legal, security, accounting, or legitimate operational reasons. Depending on where you live, applicable law may provide additional rights and an appeal process.
For information submitted directly to an online ordering or payment provider, contact that provider as well because it independently controls information in its systems.
Children's privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided such information, please contact us so we can review and address the request.
Changes to this policy
We may update this policy as our website, services, or legal obligations change. The updated version will be posted here with a revised effective date. Material changes may also be communicated through the website or another appropriate method.
Contact us
For privacy questions or requests, use our contact page, call (908) 481-8884, email help@deafsharkcoffee.com, or write to Deaf Shark Coffee, 900 Green Lane, Union, NJ 07083.
Effective: September 1, 2026